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Technical & System Questions

The RSB client shuts down before I can enter my user name and password.

 The most common reason that the client would close before you have a chance to login is a change to the IP address, network updates, or if you are using a computer that has a different static IP address than the one we have registered. See below to find your IP address, and contact us at swift-support@coloradovirtuallibrary for assistance. In your message, include the IP address so that we can confirm that we have it registered for access.

How do I find my IP Address?

To find your IP Address, open a web browser and go to https://whatsmyip.com.  It will show your current IP address.

I need to reinstall the RSB Client. How do I do that?

You will need to download the RSB/Millennium client from Innovative’s CSDirect website.  This is the software library staff will use to connect with the RSB server to process Prospector INN-Reach materials.  The libraries will need to install the client on any library workstations where staff will process Prospector transactions (printing pull lists, checking items in and out, etc.).

You can find information about downloading and installing the version of the software appropriate for your operating system from the “Download and Install the Millennium Environment” page on CSDirect: https://csdirect.iii.com/downloads/milclient.php

You will need to log in to access the CSDirect website.  Use the following login information:

Username:  swift@coloradovirtuallibrary.org

Password:  sw1ftlibr@ry

When you get to the page with Windows, Mac, or Linux information, use the link to download the version of the software listed for Release 2014 or 2011.  The RSB software has actually been updated very recently, but the initial software installation file has not changed in the past few years.  (If you are using a Mac with the current OS, please contact us, SWIFT-Support@coloradovirtuallibrary.org.)

When you install the software you should  be prompted to enter the address of the RSB server.  Enter: swift.coalliance.org

After you have downloaded and installed the software, please launch the client. Note that it can take a minute or two for the client to start up. 

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