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SWIFT-Prospector Hold Cancellation Notices

Send Hold Cancellation Notices

In order to notify patrons of Prospector requests that cannot be filled, and have been canceled, you have the option of sending Hold Cancellation notices from the RSB server.

Within the RSB client, select Notices from the menu on the left.

Millennium RSB client landing screen

Select the Hold Cancellation Notices job from the grid and click Prepare.

Millennium RSB client notices screen

From the Select Form Printer menu, choose either Local Printer, or Send to email address. This tells the system what to do with any notices queued for patrons that do not have an email address in their record (which may be zero) – all other notices will be sent to the email address in the patron record. If you select Local Printer, you will be prompted to select the printer to send to. If you select Send to email address,  you will be prompted to enter an email address to “print” to. Once you’ve made your selection, click Print.

Millennium RSB client select form printer dialog box

The system will display any notices that are queued up to be sent for your patron records:

Millennium RSB client hold cancellation notices detail screen

Click Send Notices.

Millennium RSB client hold cancellation notices detail screen

Click OK to send all notices.

Millennium RSB client hold cancellation notices send confirmation dialog box

The system will report how many notices were sent, and ask if you want to clear all email notices. Click Yes. Once notices are emailed and cleared, canceled requests will be removed from the records.

Note: Bounce notifications will be sent to the configured library email address.

Millennium RSB client hold cancellation notices send confirmation dialog box

Details of sent email notices can be viewed by clicking on the Emails(#) tab.

Millennium RSB client hold cancellation notices emails tab

Sample Hold Cancellation Notice:

Sample Prospector hold cancellation notice email

Print Notices

After the notices that can be emailed to the patrons are sent, if there are any notices for patron records with no email addresses, they will display in the grid.

Millennium RSB client hold cancellation notices details screen

To send and clear, click Send Notices

Millennium RSB client hold cancellation notices details screen

Click OK

Millennium RSB client hold cancellation notices confirmation dialog box

Notices will either be sent to the library’s default email address or to the printer, depending on whether you previously selected Send to email or Local Printer, and you will be asked if you want to Clear all print notices. Be aware that once the notices are cleared, they will not be available for re-printing later. We advise that you confirm that all notices were successfully printed or emailed before clicking Yes to clear. 

Millennium RSB client hold cancellation notices confirmation dialog box
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